Returns & Exchanges

We want you to love your skin and your Simple Sugars experience, which is why we offer a 30-day satisfaction guarantee on all of our handmade products. If you are not completely satisfied with your glow, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer joy team within 30 days of your purchase with your order number and the reason for your return.

• 2.
  Package Your Product

  Carefully pack the item in its original packaging or a sturdy box to ensure it arrives back at our facility safely.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund or send out your exchange within 5-7 business days.